Welcome to the services provided by ZRAOX Exchange (hereinafter referred to as the Site or the Exchange or we). Before using any of the services provided by the Site, please be sure to carefully read and understand and accept this Agreement and any additional documents or agreements referred to in it, which set forth the rules and restrictions you should comply with when using the services of the Site, as well as the limitations of our liability for the risks and damages that may be incurred by you in the course of using the services. By registering or using the services offered on this website, you represent that you have read, understood and agree to accept all of the agreements and conditions of this Agreement. If you do not agree with any part of this Agreement, you should immediately stop using the services offered on this site. If you have questions about any of the agreements or need further clarification, please contact us at [email protected]. While we are committed to providing high quality services, we hope that you fully understand and accept this Agreement. risk statement 1. The services provided by the Exchange involve digital asset trading, which involves market fluctuation risk, technical risk, operational risk and other complex and variable risk factors. Users should fully understand and carefully assess their own risk tolerance, and bear all the direct or indirect risks that may be brought about by using the services of the Exchange. The price of digital assets fluctuates drastically, which may lead to significant appreciation or depreciation of the user's assets, and the user should have adequate psychological preparation and coping strategies. 2. Users should be aware that the Exchange cannot guarantee the continuity, stability and security of the services, including but not limited to software bugs, hardware failures, Internet connection interruptions or delays and other uncontrollable factors. Given the complexity and uncertainty of the Internet environment, we are not responsible for any distortions, delays and link failures caused by Internet unreliability. Users should take their own necessary precautions to minimize potential risks. Prohibited Acts 1. Users shall not use the Exchange to engage in any illegal trading activities, including but not limited to money laundering, smuggling, bribery and other serious criminal offenses. Once such activities are discovered, the Exchange will immediately take severe measures such as freezing accounts and reporting to the relevant authorities, and reserves the right to pursue the legal responsibility of the relevant persons. Users should consciously abide by laws and regulations to maintain a good market order. 2. Users shall not use the Exchange to maliciously manipulate the market, conduct improper trading or any other form of illegal trading activities. The Exchange will take strict supervisory and punitive measures against malicious price manipulation, malicious influence on the trading system and other illegal behaviors, including but not limited to warnings, restriction on trading and account closure. Users shall abide by the principle of fair trading in the market and work together to maintain a healthy market environment. Service Rules You undertake to comply with the following service rules of the Exchange: 1. You shall comply with the provisions of applicable laws, regulations and policy requirements to ensure the legitimacy of the source of all assets in your account, and shall not engage in any illegal activities or other activities that jeopardize the rights and interests of the Exchange or any third party. For example, you shall not send or receive illegal information, fraudulent information or information or statements that lead to other harm; you shall not make unauthorized use or falsification of the Exchange's information. Users shall consciously abide by laws and regulations and maintain a good market order and trading environment. 2. You shall use and keep your account and password on the Exchange in a safe and secure manner. You shall be fully responsible for all operations performed using your account and login password, fund password, verification code sent to your cell phone on the Exchange and all consequences of such operations. When you become aware of any unauthorized use of your account, password or mobile verification code by any unauthorized third party, or any other issue related to the security of your account, you should immediately notify the Exchange and request suspension of the service. The Exchange will act on your request within a reasonable period of time, but will not be liable for consequences arising before then. You may not transfer your account to another person in any manner without the consent of the Exchange. 3. You agree to be responsible for all activities (including, but not limited to, disclosure of information, release of information, online clicking for approval or submission of various rules and agreements, online renewal of agreements or purchase of services, etc.) carried out on the Exchange using your account and password. Users should operate with caution to avoid losses caused by misuse or malicious operation. 4. When you trade digital assets on the Exchange, you shall comply with the trading rules and shall not maliciously interfere with the normal conduct of trading or disrupt the order of trading. You shall not use any technical or other means to interfere with the normal operation of the Exchange or the use of services by other users. The goodwill of the Exchange shall not be maligned by falsifying facts. Users shall work together to maintain good trading order and market environment. 5. If a dispute arises between you and other users, it should be resolved through legal means, and shall not resort to any means other than judicial or governmental means to require the Exchange to provide relevant information. Users should respect the rights and interests of others, comply with laws and regulations, and resolve disputes through legal means. 6. All taxes payable and all costs related to hardware, software and services incurred by you in the course of using the services provided by the Exchange shall be borne by you. Users shall bear the relevant costs on their own to ensure the legality and compliance of trading activities. 7. You shall comply with this Agreement and other service agreements and operating rules that may be issued by the Exchange from time to time. You have the right to terminate the use of the services provided by the Exchange at any time, but you should notify the Exchange in advance and properly handle the relevant matters. Product Rules You undertake to comply with the following trading rules in the course of trading with other users through the Exchange: 1. Browse transaction information When you browse the trading information of the Exchange, you should carefully read all the contents contained in the trading information, including but not limited to the key information such as price, transaction fees, buying and selling directions. You should accept all the contents contained in the trading information and bear the loss caused by improper operation or misunderstanding of the information. All operation results are your own responsibility. 2. Transaction commissions (fees) After you have viewed and verified the trading information, you will incur a commission for submitting your order and completing the transaction. This is regarded as your authorization for the Exchange to provide you with brokerage services for the corresponding transaction. When there is a trade proposal that matches your quote, the Exchange will automatically complete the matching operation and collect the corresponding commission. The commission rate will be clearly communicated to the user prior to the transaction, and the user shall bear the cost of the commission on his/her own. 3. View transaction details You can check the corresponding transaction records in the transaction statement of the Management Center and confirm your detailed transaction records. Users should check the transaction records regularly to ensure the accuracy and completeness of the transaction information. If abnormal transactions or incorrect records are found, the Exchange should be contacted in a timely manner for processing. Rights and obligations of the Exchange 1. If you do not have the conditions or qualifications to comply with this Agreement, the Exchange reserves the right to refuse your registration. If you have already registered, the Exchange reserves the right to revoke your account and reserves the right to hold you or your authorized agent responsible. In addition, the Exchange reserves the right to decide whether or not to accept your application for registration under other circumstances. 2. When the Exchange discovers that the user of an account is not the initial registrant of the account, it has the right to suspend or terminate the user's access to the account. The Exchange shall have the right to supervise and audit the use of the account to ensure the security and compliance of the account. 3. If the Exchange reasonably suspects that the information provided by you is incorrect, untrue, invalid or incomplete through technical testing or manual sampling, the Exchange has the right to notify you to correct or update the information, or suspend or terminate the provision of services to you. Users should provide true, accurate and complete information to ensure the legality and compliance of the transaction. 4. The Exchange shall have the right to correct any information displayed if it is found to be manifestly incorrect. Users shall understand and accept the trading risks that may result from incorrect information and bear the related losses on their own. 5. The Exchange shall adopt the necessary technical means and management measures to ensure the normal operation of the Exchange, provide the necessary and reliable trading environment and trading services, and maintain the order of digital asset trading. Users shall abide by the trading rules and jointly maintain a good market order. 6. The Exchange shall ensure the safety of users' digital assets by strengthening technical inputs and enhancing security precautions. The Exchange shall be entitled to notify users in advance when foreseeable security risks are found to exist in their accounts and take corresponding security measures. Users shall actively cooperate with the Exchange's security efforts to ensure account security. 7. The Exchange has the right to delete at any time various contents and information that do not comply with laws and regulations or the rules of the Exchange. The Exchange exercises this right without prior notice to the user. Users should understand and accept the consequences of content deletion and account blocking that may result from violating the rules. 8. The Exchange reserves the right to request additional information or data from you in accordance with the laws, administrative rules, regulations, orders and other normative documents applicable in your sovereign country or region, and to take reasonable measures to comply with the requirements of local standards. Users are obliged to provide appropriate assistance and support for these measures. Limitations of liability and immunities 1. We realize that risk and uncertainty are inevitable in business activities. Therefore, we would like to clarify the following agreement to ensure that both parties have a common understanding and expectation in the process of cooperation. Please read and understand the following statement carefully, under no circumstances, no matter what kind of event occurs, we do not assume any responsibility, including but not limited to: Any loss of income resulting directly or indirectly; Loss of trading profits or losses arising in the course of contract performance due to market fluctuations, price changes or other changes in trading conditions; Interruption or cessation of your business activities due to interruption or delay in our services; Any expected economic benefits not realized, including potential loss of earnings; Corruption or loss of data due to technical failures, system crashes or other reasons; Loss of business opportunities, potential customers or partners, and the resulting damage that may be caused to your goodwill or reputation; Any indirect, special or incidental loss or damage arising from tort (including negligence), breach of contractual agreement or any other cause. We will not be liable for the consequences of any such loss or damage even if we could reasonably have foreseen the possibility of such loss or damage or if you have advised us in advance of the possibility of such loss or damage. 2. You understand and agree that we are not responsible for any damages resulting from any of the following events: o We have reasonable grounds to suspect that your particular transaction or funds may be involved in a violation of the law or this Agreement; o We have reasonable grounds to believe that your conduct on the Exchange is suspected of being illegal or unethical; o Fees and losses incurred in purchasing or obtaining any data, information or transactions, etc. through the services provided by the Exchange; o Your misunderstanding of the services or information provided by the Exchange; o Any other loss not attributable to us in connection with the services provided by the Exchange. 3. We are not liable for any failure to provide the Services or any delay in providing the Services if such failure is due to maintenance of network equipment, failure of network connections, computer, communications or other system errors, power failures, weather conditions, accidents, industrial action, labor disputes, insurrections, riots, lack of productivity or production materials, fires, floods, storms, explosions, wars, failures of banks or other partners, crashes of markets for digital assets, acts of governmental, judicial or administrative authorities and other acts beyond our control or third party causes for failure to provide the Services or delay in providing the Services, for which we shall not be liable. We will not be liable for any damages even if you may have suffered serious losses as a result. 4.We cannot guarantee that the Exchange will not be interfered with or corrupted by any malicious programs (e.g. viruses, Trojan horses, etc.). Therefore, your access to the Exchange or use of any services provided by the Exchange, downloading of any programs, information and data from the Exchange and the use of such content is at your own discretion. You shall bear the risks and losses that may arise and take necessary protective measures on your own. 5. We do not make any warranties or promises about the information, products and business of any third party websites linked to the Exchange and not owned by us. Your use of any services, information and products provided by third party websites is your personal decision and you therefore assume all responsibility arising therefrom. We recommend that you carefully assess the risks and take the necessary precautions when using third party websites. 6. We disclaim all warranties, express or implied, with respect to your use of the services provided by the Exchange, including, but not limited to, the fitness for a particular purpose, the absence of errors or omissions, consistency, accuracy, reliability and fitness for a particular purpose with respect to the services provided by the Exchange. Whether or not to log on to the Exchange or use the services provided by the Exchange is your personal decision and you therefore bear all risks and possible losses arising from that decision. We make no warranties, express or implied, as to the market quotations, values and prices of digital assets. You understand and acknowledge that the market for digital assets is volatile and that the price and value of assets may fluctuate or collapse at any time. Trading of digital assets is based on your personal free will and decision and therefore you shall bear all risks and possible losses arising therefrom. 7. The warranties or undertakings contained in this Agreement are the only warranties and representations made by the Exchange in connection with the provision of the Services and shall supersede all warranties and undertakings arising in any other manner, whether written or oral, express or implied. All such warranties and representations are solely our own and do not guarantee any third party's compliance with the warranties and undertakings contained in this Agreement. 8. We do not waive any of our rights not mentioned in this Agreement, and we are determined to defend our rights and interests and, to the fullest extent permitted by applicable law, to take the necessary steps to limit, exclude, or offset any liability for damages that may be incurred by us as a result of a breach of contract by you or otherwise. 9. By registering for an account on the Site, you represent that you fully understand and accept all of the agreements and conditions of this Agreement, that you approve all of our operations under this Agreement, including but not limited to the collection, use, storage, and transmission of information, and that you assume all risks and liabilities arising therefrom. intellectual property rights 1. All intellectual property contained in this website, including but not limited to the unique website logo, rich database resources, well-designed website layout, beautiful text and graphics, vivid photos and videos, pleasing music and sound effects, as well as any creative combinations of the above elements, and our well-compiled software, related source code, and software products including applications and scripts, are the property of this website. intellectual property rights are owned by this website. Without the express authorization of this website, you may not reproduce, modify, distribute or use any of the above materials or contents in any form. 2. The name of our website and all elements contained therein, including but not limited to commercial goodwill, trademarks and logos, are valuable assets of our platform and are owned by us. 3. Once you accept this Agreement, it means that you, on a voluntary basis, exclusively and without compensation, assign to this website all copyrights, including but not limited to copyrights, distribution rights, rental rights, exhibition rights, performance rights, screening rights, broadcasting rights, information network transmission rights, filming rights, adaptation rights, translation rights, compilation rights, and other transferable rights enjoyed by copyright holders, of any form of information that you post on this website. We have the right to file a lawsuit against any infringement of the copyrights that you have assigned to this website and the right to receive the corresponding compensation. This agreement applies to any content you post on this website that is protected by copyright law, regardless of whether the content was generated before or after the signing of this agreement. 4. During your use of the services provided by this website, you must strictly comply with relevant laws and regulations and the provisions of this Agreement, and shall not unlawfully use or dispose of the intellectual property rights of this website or any third party. For any information you publish on this website, you must guarantee its authenticity, legality and accuracy, and shall not publish or authorize other websites (or media) to use such information in any way. 5. Your use of any of the services offered on our website does not mean that we transfer any intellectual property rights to you. We retain all intellectual property rights and ownership rights in relation to our services. Amendments to this Agreement We reserve the right to modify this Agreement at any time to meet changing laws and regulations and market conditions. We will promptly disclose such modifications by means of an announcement on the Site and will not be required to give you separate notice of your rights. The modified Agreement will be effective immediately upon posting on the Site. We recommend that you periodically visit the Site and pay close attention to the timing and content of modifications to this Agreement. If you do not agree to the modified agreement, you should immediately stop using the services provided by this website. And if you continue to use the services provided by this website, you are deemed to have accepted and agreed to the modified agreement. Entry into force and interpretation of the Agreement 1. This Agreement is effective and legally binding from the time you click on the registration page of the Site, complete the registration process and successfully obtain your account and password for the Site. 2. We reserve the right of final interpretation of the interpretation and implementation of this Agreement. If there is any dispute or question, we will be happy to provide you with answers and assistance. Further risk statements and precautions In addition to the original risk statement, we further emphasize and add the following risks and precautions: Technical Security Risks: These may include, but are not limited to, software or hardware malfunctions or Internet connection problems. Given that we do not have complete control over the stability of the Internet, we do not accept any liability for distortions, delays or connection failures. In order to minimize technical security risks, we have enhanced our system monitoring and backup processes to ensure that service can be restored quickly in the event of a problem. In addition, we have implemented multi-layered security measures including, but not limited to, firewalls, encryption technology and regular security audits to protect user data from unauthorized access and malicious attacks. We encourage users to also take appropriate precautions, such as using complex passwords and regularly updating software, to jointly maintain a secure network environment. Information Security Risks: Although we have taken various security measures, such as encrypted transmission and firewall protection, the Internet environment is complex and volatile, and your personal information and transaction data may still be at risk of being illegally accessed or misused. For this reason, we remind users to change their passwords regularly and to avoid performing sensitive operations in a public network environment. Market Risk: The crypto asset market has a high degree of volatility and uncertainty, and asset prices may be affected by a variety of factors such as the global economic situation, policy adjustments, market sentiment and other factors and fluctuate drastically, and may even face the risk of zero value. We recommend users to fully understand the market dynamics, rational allocation of assets, and prudent investment. Operation Risk: Due to the user's own improper operation or misinterpretation of the transaction information and other reasons, it may lead to transaction failure, loss of funds and other consequences. In order to minimize the operational risk, we provide detailed operating instructions and customer service support to help users properly understand and use the platform functions. Policy and Legal Risks: The crypto asset industry is still in the stage of regulatory exploration globally, and relevant laws, regulations and policies may be adjusted at any time, bringing uncertainties and risks to users. We will continue to pay attention to policy developments and adjust our business strategies in a timely manner to ensure compliant operations. At the same time, we also remind users to pay attention to relevant laws and regulations to ensure the legality of their own behavior.